Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
**Due to the perishable nature and food regulations, we are not able to refund or accept returns on coffee, tea or food.**
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@colormegroovy.com . Please note that returns will need to be sent to the following address: ColorMeGroovy PO Box 644 Germanton, NC 27019
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@colormegroovy.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Received the Wrong Item
Since we are all human, mistakes can happen. If we are at fault, we will fix it at no cost to you. If you made a mistake, we are happy to assist with your reorder and expedite shipment.
Return to Sender
If there was a shipping issue where your order was sent to the wrong address, the party responsible will have to pay the new shipping fee. For example, sometimes a customer will incorrectly enter their address. We then mail out the package and the post office returns it back to us. To correct the issue, we would have to purchase a new shipping label address with the correct address. Therefore the new shipping cost will be charged to the customer.
Lost Shipment
If the item has been lost and confirmed by the shipping carrier that it was a "no delivery", we will re-ship free of charge.
Damages
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Email us at support@vivarticoffee.com. We will replace all damaged items at no cost to you.
Order Cancellation
Orders that have not gone into fulfillment can be canceled and refunded. Once fulfilled we cannot cancel the order. For more detail, see our Purchase Options Cancellation Policy.
You can always contact us for any return question at support@vivarticoffee.com